Automated AI-powered agent wellbeing tools, such as automatic break scheduling and shift adjustments, can greatly improve ...

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...

The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.

Grace: According to Slack’s Workforce Index survey, the top three low-value tasks consuming employee time are: unnecessary meetings, routine email management, and excessive paperwork/data entry. While ...

Available in Microsoft 365 Copilot Business Chat (BizChat), these agents can retrieve benefits and payroll information, start a leave of absence, request a new laptop with IT and even get assistance ...

Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...

Understanding the productivity impacts of remote work was difficult as there is rarely a baseline, or regular measurement, of productivity for most knowledge workers. A single universal metric does ...

AWS Amazon Connect Outbound Campaigns incorporates AI and machine learning into expanded proactive communications solutions with dynamically updated data.