By handling routine queries instantly, AI customer service agents reduce customer wait times and free up human agents to ...
Activist investor Barington Capital revealed Monday it has a position in Macy's and wants the company to cut spending, explore selling its luxury brands, and take a hard look at its real estate ...
As we look ahead to the rest of the holiday shopping season, customer retention is front of mind. As retail has become an ...
Build a more connected, engaging narrative by fostering consistent engagement throughout the year, as opposed to just ...
With strategic planning and execution, retailers can make the most of the holiday rush, fostering both immediate sales and ...
Here’s how you can refine your email marketing strategy to connect with consumers and maximize your impact this holiday ...
Discover how embedded finance, including services like banking, lending, and insurance integrated into non-financial ...
Learn how to convert Black Friday shoppers into loyal customers. By implementing effective loyalty programs, your brand can ...
Washington D.C.'s attorney general sued Amazon on Wednesday, alleging it excludes certain D.C-area neighborhoods from Prime's ...
An event mesh, powered by agentic AI, is uniquely positioned to address the pressures associated with the retail holiday ...
CX during the holiday season sets the tone for the future of customer relationships; repeat business and word-of-mouth marketing being obvious areas that are directly impacted.