BlueConic’s new platform focuses on using customer data for revenue growth, lifecycle optimization and faster execution.

Latest Enhancements to the 8x8 Platform for CX Empower Organizations to Elevate Customer Experiences, Streamline Operations, and Harness AI to Drive Productivity  CAMPBELL, Calif. – April 29, ...

As a framework, disciplined Agile offers teams the freedom to find the right tools and processes for their unique needs.

A New Era of AI-Powered Customer Intelligence, Activation, and Revenue Optimization BOSTON, April 28, 2025 /PRNewswire-PRWeb/ -- BlueConic, the leader in customer data and intelligence solutions, ...

Acquia, the leader in open digital experience software, today announced the winners of the 2025 Engage Awards, celebrating the organizations that are redefining what’s possible with digital ...

With an estimated population of 2 billion by 2025, Gen Alpha is already influencing household purchasing decisions and ...

MACH Alliance President Casper Rasmussen discusses AI readiness and giving CX teams speed, flexibility and control over ...

One tech leader says it’s broken. Others say it’s evolving. Here’s what the MACH debate means for your composability strategy ...

In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

Executives are swapping lessons on tariffs, AI, remote work and data use in advisory board meetings. Global shifts matter.

Starting with specific use cases (i.e., handling account queries, appointment rescheduling or product troubleshooting) allows organizations to test and refine bounded autonomy. Over time, agent AI can ...