AI’s role in content operations. While AI enhances automation and personalization, its success depends on structured ...

Digital asset management can help cut emissions, but is it enough to balance the carbon footprint of our growing digital ...

AI is reshaping daily life. Parents are automating tasks, shoppers are ditching stores and tech is no longer just for the elite.

ChatGPT remains the AI app leader. OpenAI’s consumer product continues to dominate, boasting 300 million weekly users and ...

Company also Enhances its Suite of Generative AI Tools to Help Brands Transform and Deliver Images at Scale with Greater Ease and Efficiency SAN JOSE, Calif.

Talkdesk is validated as a trusted, secure cloud customer experience platform for federal and public sector customers PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of ...

AI flops when brands build for customers instead of with them. The best AI customer experience design happens when AI solves ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The Technology Services Veteran Brings 20+ Years of Customer-Focused Experience Leading Global Enterprise Software Deployments for Manufacturing and Distribution SAN FRANCISCO--(BUSINESS ...

Holiday, With Dining Activity Up and Retail Facing Seasonal Headwinds NEW YORK--(BUSINESS WIRE)--Zeta Global (NYSE:ZETA), the AI Marketing Cloud, today released the Zeta Economic Index (ZEI) for ...

New LogMeIn Resolve updates reaffirm company’s commitment to delivering greater value to customers and simplifying business operations BOSTON--(BUSINESS WIRE)--GoTo, the leader in cloud communications ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...