Salesforce, Inc. (NYSE:CRM) claims that artificial intelligence is bolstering its platform rather than hampering the growth ...

As soon as online photo storage startup SmugMug Inc. heard about Amazon.com Inc.’s Simple Storage Service, an online data storage repository that debuted on March 14, 2006, “my eyes got all big,” ...

The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

Just such a transformation is underway at Xuan Wu Cloud Technology Holdings Ltd. (2392.HK), a provider of software and communications services for businesses. Over recent months, the company has seen ...

"Executives choose established players because they are industry-standard products," Thames writes. That status brings with it a level of reliability, support services, a community of users to ask ...

Oracle's Mike Sicilia is the latest software CEO to wade in to the debate on whether artificial intelligence tools that heavily automate human tasks will mean the demise of his industry. His verdict ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

The software giant will conduct $25 billion worth of accelerated share repurchases after management previously signaled that the stock is too cheap.

Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies ...

Salesforce warned users of an uptick in malicious activity targeting Experience Cloud customers with misconfigured user settings via an open source tool.

Saltbox Mgmt today announced the expansion of its service offerings to include Salesforce Partner Cloud, strengthening the ...

Oracle co-CEO Mike Sicilia and Chief Technology Officer and co-founder Larry Ellison dismissed concerns around a “SaaSpocalypse” of more traditional enterprise software-as-a-service vendors getting ...