Salesforce, Inc. (NYSE:CRM) claims that artificial intelligence is bolstering its platform rather than hampering the growth ...

The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

Just such a transformation is underway at Xuan Wu Cloud Technology Holdings Ltd. (2392.HK), a provider of software and communications services for businesses. Over recent months, the company has seen ...

"Executives choose established players because they are industry-standard products," Thames writes. That status brings with it a level of reliability, support services, a community of users to ask ...

Oracle's Mike Sicilia is the latest software CEO to wade in to the debate on whether artificial intelligence tools that heavily automate human tasks will mean the demise of his industry. His verdict ...

Saltbox Mgmt today announced the expansion of its service offerings to include Salesforce Partner Cloud, strengthening the ...

Founded in 1999 in San Francisco, Salesforce targets mid-market to large enterprises seeking unified CRM and data platforms. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, ...

GlideFast Consulting, an integral part of Apex Systems' enterprise platform solutions offerings and a multi-year Elite ServiceNow partner, sought a solution that would leverage and monetize its ...

Salesforce forecasts fiscal year 2027 revenue of $45.8 billion to $46.2 billion, up 10 percent to 11 percent year on year.

Interest in sovereign cloud services has followed a bumpy trajectory over the past decade, both in the public sector and private enterprises. In the early days of cloud computing, fear, uncertainty ...

As noted previously, when Veeva ended its licence agreement with Salesforce, it not only triggered a battle royale for domination of big pharma CRM, it began the first massive use case for adoption of ...

AWS’s new sovereign cloud for Europe boosts compliance controls, but analysts say its US ownership raises unresolved questions about legal authority and service continuity. Amazon Web Services ...