CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

This update underscores how one of the UK’s largest banking groups is moving beyond experimentation with AI and into ...

The breach was linked to a vulnerability known as “CitrixBleed,” a flaw affecting Citrix NetScaler Application Delivery Controller and Gateway appliances.

The change represents a milestone moment in the company’s history, as ownership and operational leadership formally ...

Grubhub data breach confirmed as sources say ShinyHunters group allegedly demands Bitcoin payment to prevent release of ...

In my opinion ICE are the bad guys. I am not proud that the company I enjoy so much working for is part of this,” one worker ...

Customer-facing and internal workflows will come together on a shared, AI-first foundation that supports speed, flexibility, ...

Spanish energy provider Endesa and its Energía XXI operator are notifying customers that hackers accessed the company's systems and accessed contract-related information, which includes personal ...

A dark web monitoring service recently flagged a listing for “panel access” to Kraken’s internal customer dashboard, potentially exposing the sensitive data of millions of crypto exchange users. A ...

Kirk Bixler, right, receives the Margaret A. Hommell Staff Service Excellence Award from Franklin College President Kerry Prather. Submitted photo More than a dozen Franklin College employees were ...

The Trump administration is giving most federal employees two additional days off this week — the days before and after Christmas — but the Social Security Administration and the IRS plan to stay open ...