During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...

Tipping has evolved from a hospitality tradition into a widespread expectation across many service sectors, including ...

Customer service and marketing teams typically operate independently. They have different workflows and day-to-day priorities. At larger companies, they often make up separate departments. Separating ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Fortunately, demand flexibility programs such as demand response, electric vehicle charging ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Cybersecurity researchers have discovered vulnerable code in legacy Python packages that could potentially pave the way for a supply chain compromise on the Python Package Index (PyPI) via a domain ...

Documentation for Intune and Microsoft Graph can be found here Intune Graph Documentation. These samples demonstrate typical Intune administrator or Microsoft partner actions for managing Intune ...

The problem shows up on websites, social media feeds, sales materials, and customer service scripts. Businesses with consistent branding across all their channels can see revenue jump by up to 23%.