AI-driven spam filters and rising buyer expectations are pushing marketers to abandon "spray and pray" email tactics in favor ...

Organizations are spending heavily on AI-driven sales enablement — yet execution on the ground continues to lag. Industry reports show 2025 was a tough year for sales teams, with slipping quotas, ...

Artificial intelligence chatbots drove 28% more shopper referrals to retail apps during the Black Friday weekend in 2025, accelerating the rise of AI storefronts. Analysis by mobile app insights ...

Rising expectations for rapid responses are draining the life from asynchronous customer support, according to a new study by a global customer support platform for e-commerce brands and online ...

As AI shopping agents remove friction from online commerce, they are also erasing the behavioral signals retailers rely on to detect fraud — creating a visibility gap that could trigger the largest ...

eBay announced in a recent email to users that starting Feb. 20, it will prohibit third-party chatbots and AI agents from autonomously placing orders on its platform. The change aligns with updates to ...

E-commerce orders in the United States jumped 147% year-over-year in 2025, with more than half that growth spurred by top-performing brands, according to research released today by Omnisend. The ...

Shoppers’ acceptance of mobile wallets is firmly established. What began as a convenient way to pay has expanded into a broader trust relationship, as consumers increasingly rely on digital wallets ...

April may be the cruelest month in the minds of poets, but January is the cruelest month for retailers. January, also known as Returnuary in retail circles, can be a month when merchants see their ...

Digital vendors and e-commerce businesses enter 2026 facing a radically changed retail landscape, shaped by rising customer expectations, tighter margins, and rapid advances in AI-driven commerce ...

Money laundering risks are no longer confined to banks. As online commerce scales globally, retailers are finding themselves exposed to threats once limited to the financial sector. The online retail ...

Walmart and OpenAI’s October partnership could be the most significant shift in e-commerce since the “Buy Now” button. By integrating ChatGPT, Walmart is collapsing the shopping funnel. No search bar.