Law enforcement agencies, utilities and other public sector entities are getting closer to achieving a single-pane-of-glass ...

In a brief, West Virginia University notes, “A 2022 mainframe failure disrupted West Virginians’ access to online government resources like health services and risked the state’s ability to perform ...

Jessica Balen is a freelance writer for the CDW family of magazines. HUNTER: We are really on a theme of resiliency and redundancy, looking to first replace some of our aging equipment with current ...

With these use cases, Grubb has seen big advancements in AI for contact centers in recent months. The trend will continue throughout 2025, improving both customer experience and the government agent ...