The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience (CX), today announced that Crescendo Multimodal AI, a platform that unifies voice, text ...

Ctera collapses boundary between traditional files and object storage, so humans and AI can work with the same data - ...

CUPERTNIO, CA, UNITED STATES, March 10, 2026 /EINPresswire.com/ -- StrongAuth, Inc. (dba StrongKey) announced the ...

Copilot Cowork operates in the cloud, inside Microsoft 365's infrastructure, and draws on something Claude Cowork simply cannot access: the full graph of a user's enterprise work data.

Salesforce is building out its library of pre-wired artificial intelligence agents to take on manual, administrative work on ...

Amazon Connect Health automates administrative tasks like scheduling and documentation with AI, freeing health care providers to focus on patient care.

LucidLink Corp., provider of a cloud network-attached storage system based on object storage technology, today is introducing ...

Newsweek compares and contrasts AWS' and Salesforce's new AI agent suites after exclusive interviews with top execs.