Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across ...

The native CCaaS solution offers a single data source for customer information and an application that unifies AI, channels and CRM.

AVOXI launches Trusted Outbound Voice to streamline enterprise-customer calls. AI-powered caller ID. Software leverages AI for local, trust ...

Enterprise Connect, the leading conference for enterprise communications and customer experience, brought together thousands of business leaders, decision-makers and industry titans for its inaugural ...

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

Know about the best affordable call centre quality assurance software that you can try for your business, along with its pros and cons based on real users' reviews.

An Enterprise Connect keynote panel featuring CCaaS leaders shared how AI boosts CX while also reducing agent stress.

CentralSquare Technologies, a leading provider of public sector software in North America, today announced the East Baton Rouge Parish Communications District in Louisiana is nearing completion of its ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.