The UK's data protection watchdog fined two Brit businesses with offshore call centers £550,000 (c $735,000) over illegal ...

Investing in agent well-being, engagement, and coaching (backed by call center QA) directly translates into higher CSAT/NPS, ...

The UK's data watchdog has described Imgur's move to block UK users as "a commercial decision" after signaling plans to fine ...

By choosing CallTrackingMetrics, Banyan’s teams are able to gather crucial information for intake and treatment right away.

Agentic AI is already changing how security operations centers function, handling repeatable tasks and freeing analysts for ...

A software engineer launched this app at a moment when the San Francisco Municipal Transportation Agency is ramping up ...

AWS Lambda provides a simple, scalable, and cost-effective solution for deploying AI models that eliminates the need for ...

The Fund had a strong second quarter, outperforming its benchmarks, the Russell 1000 Growth Index and the S&P 500 Index. Read ...

Geedge Networks, a company with ties to the founder of China’s mass censorship infrastructure, is selling its censorship and ...

Computing revolutionized most aspects of 21st century life, including language, with new and repurposed terms becoming the ...