A New Era of AI-Powered Customer Intelligence, Activation, and Revenue Optimization BOSTON, April 28, 2025 /PRNewswire-PRWeb/ -- BlueConic, the leader in customer data and intelligence solutions, ...

One tech leader says it’s broken. Others say it’s evolving. Here’s what the MACH debate means for your composability strategy ...

In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across ...

With an estimated population of 2 billion by 2025, Gen Alpha is already influencing household purchasing decisions and ...

MACH Alliance President Casper Rasmussen discusses AI readiness and giving CX teams speed, flexibility and control over ...

Marketers should embrace AI Search Optimization (AISO) as an opportunity to apply holistic approaches to search behavior ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

Executives are swapping lessons on tariffs, AI, remote work and data use in advisory board meetings. Global shifts matter.

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Loyalty is nice—but advocacy fuels conversions, trust and sustainable expansion. Here's how to activate your biggest fans.

Fast but fallible. Agentic AI moves quickly but needs oversight to avoid mistakes that could harm trust or the brand. Boundaries build trust. Well-defined limits on AI tools and data sources ...

New Data Analyzes 31 Million Reviews Across 226,500+ Business Locations, Revealing What Separates Reputation Leaders from Laggards SALT LAKE CITY — April 24, 2025 — InMoment®, the leading provider ...