Integrating a business’s telephone system with the call agent's desktop is computer telephony integration. Every business handles internal and external calls. Depending upon their call volume ...

The shift to remote and hybrid learning in higher education has understandably generated a lot of conversation about the how and why of video adoption for remote learning. Telephony is following suit.

A private branch exchange (PBX) is a telephone system that allows extension phones in one office to connect to the telephone network in another office. In other words, it enables employees in one ...

Have you ever heard a weird kind of hissing, crackling or popping noise when calling someone on an IP telephony line? How rare is the phenomenon these days?

His fear, though - one that I share, is because VoIP "looks like telephony," regulatory bodies all over the world will knee-jerk assume that it needs to be governed.