TQM is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total Quality is a description of the culture, attitude, and organization of a ...

Total quality management is, in part, a philosophy saying that achieving excellence involves a constant forward effort from all of an organization's employees. TQM works by measurement: finding the ...

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. Robert Kelly is managing director of XTS ...

Total quality management (TQM) strategies aim for long-term success by enlisting members of an organization at all levels to create customer satisfaction by making the best products possible. There ...

Editor’s note: This article is the first in a series to help practitioners learn about the AICPA’s new quality management standards and prepare to implement them. In June 2022, the AICPA’s Auditing ...

Managers tasked with implementing TQM in their organizations—whether through gradual, continual improvement or by radical reengineering—frequently encounter the strongest resistance to the cultural ...

Public Administration Quarterly is a general journal publishing single-article manuscripts and symposia in all areas of public administration, and is committed to the consistent use of the ...