Certinia has rolled out CS Cloud to customers, providing a platform for service organizations to automate and track how they deliver customer success.

For customer success leaders, adopting agentic AI requires rethinking team design, KPIs, and workflows. Here's how leaders can pivot.

Every time you turn around, it looks like someone is taking a shot at customer success (CS). Whether at last year’s SaaStr or elsewhere, more voices have been calling for new approaches to CS ...