Another valuable AI-powered service is customer solution matching, where the system displays solutions provided to other customers that match your customer profile.

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global audiences.

Cloudflare disclosed Tuesday that customer support data may have been compromised in the widespread attacks targeting ...

Everyone gets angry over customer service call centers – both the frustrated customers, and the employees on the receiving end of callers' ire. Now, an artificial intelligence bot can step in to ...

Founded in 2018, Jiu Si Intelligent has a registered capital of nearly 20 million RMB and focuses on software and information technology services. The acquisition of this patent reflects its ...

A new survey shows Americans are unhappy with the service they're getting — and are not afraid to let people know about it.

Contrary to its earlier analysis, Okta has confirmed that all of its customer support system users are affected by the recent security incident.