Do you ever hesitate before sending an email, weighing whether you should sign off your thanks with an exclamation point ...

CLEVELAND, Ohio -- Whether you’re back at an in-person work environment (or never left) or still working remotely as pandemic precautions wane, knowing how to best navigate the workplace is essential.

Earlier this year, Lara Frank*, a copywriter for a large tech company, wrote an email to her boss trying to clarify a miscommunication. Frank edited her email to remove superfluous exclamation marks — ...

“Thank you!!! We appreciate your business!!” writes a breathless customer service agent. “I’m sooo sorry!!!” writes an administrative assistant after making ...

I was scanning the first draft of an all-staff office memo I had written the other day, trying to strike the just-right balance between exuberance and self-dignity. I reserved the most scrutiny for my ...

How Many Exclamation Points Are Too Many in an Email? A Psychologist Weighs In originally appeared on Parade. Writing an email might seem like common sense—just type out what you want to say and hit ...