Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...
Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after ...
Airbnb is a classic example of this. With “Experiences,” the OTA has built an entire movement around experiential lodging and ...
But this mentality has a downside that is less often discussed: it shifts the balance of power away from service workers and ...
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