If your business is starting to grow quickly, you’ve likely discovered it needs a sturdier foundation to better scale your customer support/service team. A robust foundation is what enables support ...

Customers are at the center of business, and in the medical technology space quality assurance reigns supreme. Quality assurance looks at a company’s services or products to make sure everything is ...

Medicare’s approach to quality assurance has significantly changed over the years. Starting with cost monitoring measures, it now ensures Medicare beneficiaries receive high quality, safe, and ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Although it is sometimes thought that quality assurance (QA) and software testing are the ...

With software powering every aspect of our lives, when does quality testing shift from a nicety to an absolute necessity? Despite the stakes, most companies fail to test everything—and even fewer ...

Explore how Process NIR in food manufacturing is transforming quality control. Learn how real-time data, cross-team ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

To be reaffirmed for accreditation, Miami University must undergo two processes: an assurance and an improvement process. The assurance process requires the creation of an Assurance Argument that ...