Find out how they plan to boost patient experience in the years to come. The COVID-19 pandemic put patient experience on the back burner, but a survey from HealthLeaders suggests that this key ...
Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...
This commentary explores what matters to patients and their experience through an equity lens, with action points and recommendations given the current health care environment. Sometimes being a ...
UHealth has been “incredibly forward thinking in terms of implementing artificial intelligence,” said CEO Dr. Dipen Parekh.
Hospitals have long tracked patient satisfaction ratings, but they didn’t always carry great significance. While all hospitals want happy patients, hospitals have been historically plagued with the ...
Health systems are investing heavily in the patient experience. At Springfield Clinic, that strategy is critical to continued sustainability in a complex market. Despite recent missteps by disruptors ...
Series B, led by Lightspeed Venture Partners, will turbocharge company’s rapid growth and extend their lead role in using AI ...
Start-ups in the AI agent market for healthcare have raised tens of millions of dollars of new funding in recent weeks as ...
A new survey found six percent of Americans feel like they’re walking “backwards in time” 14 years whenever they have a doctor’s appointment.
Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...
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