Blue jeans, insurance, meditation classes: No matter what you sell, you’re selling customer experience. A recent Gartner report found that more than two-thirds of companies compete mostly on the basis ...

A value-centric operating model is a strategic reorientation that moves the enterprise beyond short-term cost-cutting toward sustained value creation.

Like any successful business, a B2B marketplace needs proper management and profit goals. It is undeniable that B2B marketplaces are changing the way that industries operate. Traditional linear supply ...

The old SaaS playbook of build a great app, charge monthly and let infrastructure fade into the background, doesn’t hold up ...