When the phone rings at a busy mom and pop shop, the employee behind the counter faces a dilemma: help the customer in front of them or the one on the line? For many small and medium-sized businesses ...
I started writing about service as an editor for Telephony Magazine back in the last century — well, 1996, if you want to be specific — but it might as well have been in the days of hula hoops and big ...
Built on the Now Platform, Now Assist for Telecommunications Service Management leverages NVIDIA AI to help boost agent productivity, speed time to resolution, and enhance time to value. The first ...
DALLAS & TEL AVIV, Israel--(BUSINESS WIRE)--MCE Systems Ltd. unveiled a transformative enhancement to AI-powered chatbot technology used for telco customer service. This new integration to the MCE ...
AI and other innovations are paving the way for intent-based service management. Not to alarm you, but traditional telecom business models are going the way of the dodo bird—and that’s a good thing.
Lüm Mobile adopts Alepo's Virtual Agent for all-digital customer experience Replaced old generation chatbot with human-like chat experiences The vertically tuned and integrated LLM, harnessed by Alepo ...
This profound evolution is driven by the Telco AI Factory, a concept being actively pioneered by hardware platform providers.
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