New help desk software combines automation, a built-in knowledge base, and AI-driven ticket management to streamline email-based customer service. SyncriTix is redefining customer support by combining ...

Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep your trouble tickets moving ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

Zendesk Support is an advanced helpdesk solution with some amazing features, but the user interface is a bit complex for small-scale organizations. There's no free plan or trial available, but a ...

We are pleased to release the Control Techniques Support Suite technical support ticketing platform to all our valued customers and end users. This will provide an updated and highly traceable request ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More “Agentic AI,” or AI agents, have been the talk of the enterprise since ...

In a continued effort to make our products easier to use and adopt for our customers needs, the technical teams at Control Techniques in the Americas are thrilled to announce the release of the new ...