Most contact centers today recognize the intrinsic value that reward and recognition programs have on agent engagement, performance and retention. A recent survey by ICMI Inc. found that the majority ...

Please provide your email address to receive an email when new articles are posted on . As the COVID-19 pandemic and necessary quarantine procedures remain at the forefront of health care concerns, ...

Mark Gurman revealed on Friday that Apple has introduced a new reward program designed to boost iPhone sales in Apple Stores. The program’s goal is to push Apple retail employees to sell more iPhones ...

Ryanair boss Michael O'Leary has vowed to intensify the crackdown on the “one in 1,000” passengers who break the airline’s strict cabin baggage limits – claiming that the policy will lead to lower ...

Coca-Cola European Partners, the largest bottler of Coca-Cola, is developing cloud-based technology to give its employees the ability to choose flexible reward packages. The company plans to give ...