ASC, a global provider of tools that record, analyze and evaluate communications, announced the release of a new integrated quality monitoring application, (IQM). Michael Sauer, Vice President of ...

Your business is increasingly challenged to capture, manage, and learn more from the complete range of customer interactions in your contact center, while maintaining quality service levels. Quality ...

Several factors, like consistency, accuracy, and validity, contribute to data quality. When left unchecked, businesses that utilize inconsistent, inaccurate, or invalidated data can lead to poor ...

Power quality issues can lead to increased costs, equipment degradation, safety hazards, and reduced productivity if not properly managed. PQ surveys involve monitoring at strategic points using tools ...