The group behind the massive SolarWinds hacks recently launched another cyberattack campaign, and one of the victims was a Microsoft customer support agent. Microsoft has revealed in a blog post that ...

Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...

The trove of information is potentially a scammer’s bonanza. Misconfigured Microsoft cloud databases containing 14 years of customer support logs exposed 250 million records to the open internet for ...

This article has been updated. On Friday, Microsoft Corporation MSFT said that hackers behind the SolarWinds attack had gained access to its customer service agent's device. The company said it had ...

Yes, it sounds obvious. But even some at Microsoft concede that when you're the world's largest software company it's easy to lose focus. That is, until your customers start to balk -- and look to ...

Almost 250 million records of Microsoft customer service and support reports, including locations and email addresses, were briefly exposed online in late December before the vulnerability was patched ...