New copilot templates help retailers build personalized shopping experiences and support store operations. Industry-specific retail data solutions in Microsoft Fabric help retailers unlock insights ...

SAN FRANCISCO--(BUSINESS WIRE)--Typeface, the generative AI platform for enterprise content creation, and Microsoft today announced an AI-powered experience within Microsoft Dynamics 365 Customer ...

Gong is partnering with Microsoft to integrate Gong’s industry-leading revenue artificial intelligence (AI) platform with Microsoft’s productivity applications and Microsoft 365 Copilot and agents ...

In today's data-driven world, businesses are drowning in customer information. Customer interactions are increasingly omnichannel and digital, and there is a deluge of data. There is huge value to be ...

Expectations for executives leading their companies’ customer experience (CX) efforts seem to grow every day. From driving sustainable growth, to aligning your teams and integrating your technology, ...