Hotel front desk agents are the first line of customer support in the hospitality industry. They greet customers, assign rooms, schedule meeting halls, accept payment, dole out room keys and ensure ...

Ever wondered what the person at the front desk is really thinking when checking you into a hotel? I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, ...

The hospitality industry is set to witness robust growth and it is estimated that the sector will require about 2.03 lakh trained professionals over the coming years. In our week-long series on ...

Mary Navalinsky wasn’t on the job too long before she had her first experience as a front desk clerk for a hotel when she realized she could be overwhelmed. But her education and training kicked in, ...

Are you guilty of doing any of these during your travels?

Looking to get more out of your hotel stay? We got these insider tips from some front desk staff about how to improve your experience, avoid problems, or at least not get them angry at you: We get ...

Red Roof, a prominent name in the lodging industry, has taken a vital step to enhance child safety by partnering with the ...