Salesforce is adding Internet of Things data to its Field Service Lightning product. The addition gives field service workers a unified view of CRM data and IOT data from within the Salesforce Service ...

With the data from the Internet of Things (IoT) combined with customer relationship management (CRM), companies will have a better idea of when to send out service representatives. Our team tests, ...

ATLANTA — America’s army of field service technicians will be able to utilize the Internet of Things (IoT) on a large scale to automate a range of functions thanks to job management technology group ...

The pace of activity around the use of the Internet of Things (IoT) in the field service space continues to accelerate. We’ve written about these trends before (see our previous blog on service/IoT ...

We’ve been thinking a lot about the Internet of Things (IoT) and its potential in the field service space (we even completed a special report on the topic; see below). And while the IoT will ...

September 2, 2016 Matt Proud Comments Off on In-field Updates: How Features as a Service (FaaS) will Secure and Advance the IoT With an ever-growing amount of sensitive data being stored and ...

The Internet of Things (IoT) is exploding, as businesses find new and innovative ways to use these devices to monitor, deliver, and optimize their operations to create a competitive advantage. IDC ...

In the age of the IoT, smartphones, laptops, tablets, and the rest of the mobile technology are no longer just a mere device. They have become tools as crucial to the field engineer as the tape ...

Salesforce has been talking about the Internet of Things for some time as a way to empower field service workers. Today, the company announced Salesforce IoT Insights to deliver automated IoT data to ...

Every day, field service employees at a major oil and gas company trod a well-worn path. They’d hop in their trucks, start their engines, and set off to visit each of their assigned rigs. The job was ...

Salesforce has announced some new Internet of Things (IoT) capabilities for its Service Cloud console to enable companies to automate requests for sending out customer service representatives.