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From Rule-Based Chatbots to LLM-Powered Virtual Agents: The Evolution of Conversational AI
The rapid advancements in Large Language Models (LLMs) are revolutionizing multiple industries, transforming how businesses interact with customers and manage operations. These powerful models have ...
SAN FRANCISCO--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced the industry’s first agentic virtual agent built with large action models (LAMs ...
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