While attending Los Angeles City College in the 1960s, Lilith needed to find a part-time job. So, she applied for a position at Pacific Telephone Telegraph to work as an information operator. In the ...

Before smartphones, most people kept in touch using landline telephones. And before direct dialing was common, some calls were handled by switchboard operators. During the 1950s, more than 220,000 ...

There used to be a lot of telephone operators in America. And now hardly any. When there were hundreds of thousands rather than just a couple of thousand, it was the work of women — and demanding work ...

The operator is going off the hook for millions of customers. Starting in January, AT&T customers with digital landlines won’t be able to dial 411 or 0 to reach an operator or get directory assistance ...