Cox Automotive plans to debut expanded AI-powered dealer tools and host industry sessions at NADA Show 2026 in Las Vegas.

I have addressed this issue on the air and in print before, but I have had a ton of people complain about dealership finance offices over the years. The most common complaints are high- pressure ...

A finance-and-insurance manager has four responsibilities, Zurich North America says: Ensure the customer takes delivery, protect the dealership's assets, sell products and generate profit. Compliance ...

Adaptability and resilience during the pandemic drove dealership satisfaction with consumer lenders this year, according to J.D. Power. As constraints prompted by the coronavirus pushed more buyer ...

Auto finance is a major profit center for U.S. auto dealerships. Dealers say they make much more on products like service contracts, and not so much on their share of the customer's interest rate.

When it comes to building business relationships, J.D. Power experts see that there is no substitute for an effective face-to-face sales meeting. According to the J.D. Power 2023 U.S. Dealer Financing ...

Buying a car is a hellish experience. Aside from the cost (nearly $50,000 for an average new car these days!) there’s the exhausting battle of wills you must engage in. No matter how well you prepare, ...