Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method of tracking customer service contacts. This ...

New help desk software combines automation, a built-in knowledge base, and AI-driven ticket management to streamline email-based customer service. SyncriTix is redefining customer support by combining ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

Saritasa today announced the successful development and deployment of AI-powered customer support solutions for Sports Thread, a comprehensive sports management platform. The eleven-year partnership ...

Zendesk today announced it has acquired Cleverly.ai, a Lisbon, Portugal-based platform that finds answers to customer’s questions by creating a knowledge layer on top of apps. Zendesk says it will ...

Kuba has deployed an account-based ticketing (ABT) platform, mobile app and customer portal for the San Joaquin Regional Rail ...