Small-business owners can maintain their customer bases and increase sales by creating proactive customer service plans to keep buyers happy. Just because you're not receiving complaints or returns ...

Opinions expressed by Entrepreneur contributors are their own. The founding team of every startup is generally concerned with the same few things: product and growth. However, there’s one more thing ...

Quality customer service is not easy. In fact, I would argue that it is the most difficult of the three primary strategies. A focus on product is well researched, and numerous engineering disciplines ...

Federal Chief Performance Officer and Deputy Director for Management of the Office of Management and Budget Jeff Zients released a memo Monday outlining guidelines for implementing the Obama ...

Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization. For too many, improving customer experience ...

According to Bova’s research, positive employee experiences drive positive customer experiences. The idea is not new, but it has been lost for many business leaders. I first heard about the concept of ...

AI can change how businesses interact with customers, offering new opportunities to enhance efficiency, personalize experiences, and increase customer satisfaction ratings. However, implementing AI in ...

Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...

Q: In your Dec. 15, 2008, column ["DOT plan a good first step in accountability for flyers' rights"], you noted that the Department of Transportation had taken the bold step of proposing a regulation ...

Retailers are increasingly leveraging artificial intelligence technology, and 87 out of 100 retailers using AI are doing so to increase customer engagement, according to a study from customer care ...