One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...

It is important to understand that customers who take the time to complain and give feedback to companies about their products, services or experiences are providing them with an extremely valuable ...

Let’s say, your medical device business has received a complaint from a customer. It happens to all medical device manufacturers and the complaint can range from the relatively minor to severe with ...

The challenges of ineffective quality monitoring of complaints, investigations and adverse event reporting can lead to patient harm or death, product withdrawal, and negative financial and brand ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

Energy regulator Ofgem has ordered 11 of the UK's biggest suppliers to improve how they deal with complaints. The regulator said it had "compliance cases" open against four companies over customer ...

The ABC Board has commissioned an independent review of the national public broadcaster’s editorial self-regulatory system and complaints handling. The review will be headed by Professor John McMillan ...