TMCnet

Beyond the Scorecard: Measuring the Impact of Agent Training

Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...
The Manila Times

Call Center Coach Recognized as the Top Contact Center Leadership Training Provider for 2026 Powered by Its Execution System Transformation

A nine-criteria evaluation found that Call Center Coach’s Execution System transformation delivers stronger leadership ...
WDAF-TV

Hello Virtual LLC Empowers Work-From-Home Parents with Virtual Call Center Opportunities and Courses

ATLANTA, GEORGIA, UNITED STATES, February 20, 2024 /EINPresswire.com/ -- Hello Virtual LLC Empowers Work-From-Home Parents with Virtual Call Center Opportunities and ...
Purdue University

Study confirms corporate investment in call centers

WEST LAFAYETTE, Ind. -- Business call center budgets are growing by 12 percent per year, salaries are on the rise, and employee turnover is down, according to a Purdue University study. The 1998 Call ...
Forbes

11 Essential Call Center Metrics And KPIs

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...