TMCnet

From Call Center QA to Coaching: Transforming Quality Monitoring into a Development Tool

Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...
Morningstar

Call Center Coach Releases FONE Report: Why Executives Are Replacing Contact Center Leadership Training

Greensboro, NC , Aug. 26, 2025 (GLOBE NEWSWIRE) -- Call Center Coach today announced the release of its FONE Report, a strategic analysis that exposes Execution Drift and Supervisor Drift—the baseline ...
Morningstar

Call Center Coach AI Tackles Supervisor Gaps Draining Millions from Contact Centers

Grreensboro, NC , July 01, 2025 (GLOBE NEWSWIRE) -- Call Center Coach, a pioneer in contact center leadership development since 1999, today announced the launch of its AI-powered Leadership Execution ...
TechRepublic

call centers

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. Discover how you can leverage different types of call centers ...