Cable TV operators are trying to treat their customers better. Consumers now can get a 30-day money-back guarantee from at least two major cable companies. Soon subscribers might set specific times ...

WASHINGTON—The FCC has launched a formal proceeding to review the quality of support that cable, broadband, satellite TV, and voice service providers give their customers. The notice of inquiry (NOI) ...

U.S. Sen. Claire McCaskill, D-Mo., criticized cable companies’ customer service at a hearing on Capitol Hill on Thursday. A Senate report found cable companies overcharge customers and train employees ...

California Attorney General Rob Bonta is joining more than a dozen of his colleagues in calling for more regulation of the customer service provided by internet, cable and other communications ...

McCaskill, who has been pushing the investigation for more than a year, recounted her own frustrations dealing with a cable customer service representative just this week. “I called my other service ...

There's a reason for bad service from cable companies It doesn't matter which publisher produces them, year after year it's the cable TV and internet providers populating the bottom of customer ...

Lobby groups for Internet service providers claim that ISPs’ customer service is so good already that the government shouldn’t consider any new regulations to mandate improvements. They also claim ...

Earlier this week, I was on the phone with Spectrum, trying to cancel the company’s “TV Choice” streaming service after writing a review for TechHive. Although I signed up for the service online, the ...